Your Rights and Responsibilities

Attending a busy GP Practice as a patient can be an anxious and worrying time for you. We aim to make your time here as short and as simple as possible and the following should help to explain what you, as a patient, can expect from our staff and what we, the staff, can expect from you.

Respect for Privacy, Dignity and Religious and Cultural Beliefs

  • You will be treated politely by our staff at all times
  • We respect your privacy during consultations and treatment
  • All information about you is treated as confidential
  • We respect your religious and cultural beliefs
  • We will always seek your permission in involving you with research and/or medical students
  • We will show no discrimination to our patients on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition and will treat everyone as an individual

Staying Healthy

  • We will endeavour to help you to achieve the best state of health possible
  • We will offer advice and seek to inform you of the steps you can take to promote good health and to avoid illness
  • We will offer appropriate services to promote health, such as Child Health Surveillance and Adult Health Checks Your Treatment
  • We will involve you as much as possible in the making of decisions around your treatment. You should be given a clear explanation of your illness and its treatment, alternative treatments and the likely outcome
  • We will provide co-ordinated and appropriate care for people with chronic illness Information about the Surgery
  • We will keep you informed of our services and any developments through our practice booklet, notice boards in the waiting room and verbally

How you can help us:

  • Please treat all surgery staff with courtesy at all times; they are often working in very busy stressful situations
  • Do not ask for information about anyone other than yourself
  • Do ask if there is anything you don’t understand

Patients’ rights to General Medical Services:

Patients have the rights to:

  • be registered with a practice
  • choose their usual doctor
  • be offered a health check on joining the practice
  • receive emergency care at any time from the practice
  • receive appropriate drugs and medicines
  • be referred for specialist or second opinion if they and the GP agrees
  • have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential

Your Doctor’s Responsibilities

  • To treat you with respect and courtesy at all times
  • To treat you as an individual, and to discuss with you the care and treatment we can provide
  • To give you full information on the services we offer
  • To give you the most appropriate care by suitably qualified staff
  • To provide you with emergency care when you need it
  • To refer you to a suitable Consultant when necessary
  • To give you access to your health records, subject to any limitations in the law

Your Responsibilities as a Patient

  • To treat all staff with respect and courtesy at all times
  • To tell us if you are unsure about the treatment we are offering you
  • To ask for a home visit only when you are unable to attend the Practice through illness or infirmity
  • To request such a visit before 10.30 am, if possible
  • To ask for an out-of- hours visit only when necessary
  • Please ensure that you order your repeat medication in plenty of time allowing 3 working days for your request to be processed
  • To keep to your appointment time (note: if you are more than 10 minutes late for your appointment you may not be seen)
  • To notify us at least 24 hours prior to an appointment if you cannot attend
  • To notify us of any changes to your personal details (e.g. name, address, telephone number, mobile numbers etc).

ZERO TOLERANCE

It is our policy to be helpful and polite to all our patients regardless of age, ethnic origin, disability, gender or sexual orientation. We expect the same courtesy from our patients. Discriminatory, unsocial, threatening, violent or abusive behaviour towards staff, other patients or the premises will not be tolerated. The Practice will take action in these circumstances, which may involve the Police and result in the removal of the patient from our Practice list.

In England, please refer to NHS Constitution your rights and responsibilities for further information.