Suggestions & Complaints

Patient Comments

Comments on any aspect of the practice will be received with interest. There is a Suggestion Box in reception where you can leave your comments and suggestions.

Complaints Procedure

We always try to provide the best service possible although there may be times when you feel this has not happened. Information is available at reception which explains our in-house complaints procedure although our practice is not able to deal with questions of legal liability or compensation. All complaints should be in writing and this can be either via a completed complaint form collected from our reception desk or via an email sent to our practice manager using the following email address:

practicemanager.pow@nhs.net

Due to COVID-19 (coronavirus) we ask that patients do not come to the practice due to the risk of infection, and instead to call the practice first please. If we are closed and you have COVID-19 symptoms please use the NHS 111 online service at www.111.nhs.uk/covid-19/ and only call 111 if you can’t get help online.
NHS 111 Online Service