Requests for urgent GP appointments will be triaged by our Duty Doctor who will allocate telephone and face-to-face appointments based on medical need. If you have an urgent medical problem, please call the Surgery to book a phone assessment with the duty doctor between 8.30am and 10am in the morning, or between 2pm and 3.30pm in the afternoon. Urgent home visit requests need to be made before 10.30am so we have time to arrange a visit the same day between clinics if needed.

If you would like to make a routine appointment or call us for test results then we ask that you do this after 10.30am so that we can prioritise urgent requests.

You must wear a face covering when attending the surgery unless you are medically exempt. If you have a fever, cough or change in sense of smell or taste, you must ring reception to let them know - we will convert your face to face appointment to a telephone appointment so you can still get medical advice without putting other patients and staff at risk.

COVID-19 vaccinations are in progress across Camden by appointment only. If you have not been contacted yet PLEASE DO NOT CALL THE PRACTICE. Those eligible are being contacted by text message followed by a telephone call and letter. We will not be able to answer questions about the vaccination programme over the phone. Thank you for your patience.

Booster jab notice: The NHS is awaiting national guidance that lets us extend the availability of COVID-19 booster jabs to all adults, a minimum of three months after receiving their second jabs. Thank you for your patience while we put this in place. For the time being, please only come for your booster jab if you are over the age of 40, and it has been more than six months since you had your second jab. If this does not apply to you, then an announcement will be made when you can get your booster.

We are accepting new patient registrations for anyone resident within our catchment boundary and where possible we ask that you apply via our online registration form although please contact us should this not be convenient.

Requests should be made using the white repeat prescription slip on the right side of your prescription, ticking only those items that are required. You may need to see or speak to a doctor for items not on that list.

Please ensure your prescription requests are submitted before 3.30pm and also allow for 3 full working days’ turnaround time. You can also request your routine prescription either via your nominated pharmacy; or the Patient Access service; or by emailing us: pow@nhs.net

Reception staff cannot take requests for repeat prescriptions over the phone. This is important to reduce the risk of prescription errors. In situations when it is very important to obtain medication without making a written request in the normal way, you will need to speak to a doctor. Please give 3 working days’ notice for repeat prescriptions.

Please access the following link for a summary of our rating from the CQC (Care Quality Commission) and the full report: link

The BMA (British Medical Association) have issued guidance to patients visiting surgeries to wear face masks / coverings in line with hospital rules which came into effect on 15 June 2020.

We would request that all patients please wear face coverings when attending the practice to help further protect staff and patients.

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect. In line with the rest of the NHS, and to ensure this is fully observed we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

Anyone giving verbal abuse to members of staff will be sent a formal letter from the Practice that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice patient list. There will be no appeal process.

The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.